If you can’t locate your emailed ticket confirmation from OpenDate, check your junk/spam folder first. Additionally, review your credit card statement to confirm the purchase. No worries—our host can look up your tickets by name or confirmation number upon arrival.
For further assistance before the event, feel free to email us at info@thecazbuffalo.com. We’re here to help!
We’re a CASHLESS venue, accepting VISA, MasterCard, American Express, and Discover for all transactions, including the box office and bars. ID verification may be required. Merchandise payment options depend on the event.
For a seamless experience, we recommend setting up a Toast account in advance, so you can pay easily using our QR Code system during the show.
Please note: Debit card transactions may include a temporary pre-authorization hold of $50. These holds are typically released within 1 to 2 business days, depending on your bank.
No need to wait in line! Simply scan the QR code with your phone’s camera to access the menu. You can place your order directly from your phone, and our staff will bring your food and drinks right to your seat.
For General Admission tickets, we will deliver to the location where you scanned the QR code, whether at a drink rail or the bar.
We’ve designed our systems to prioritize efficiency and a smooth guest experience, and a service charge is part of maintaining that standard. We apply an 18% gratuity to ensure our hardworking team is fairly compensated for making your experience exceptional. An additional 2% order management fee supports our seamless QR code ordering system, helping us maintain a smooth and efficient guest experience in a cashless environment.
While additional gratuities are always appreciated, they are never expected. If any part of your visit doesn’t meet expectations, our managers are always happy to discuss your concerns.
Dinner and a Show Experience • Treat yourself to the ultimate evening out with our all-inclusive package, featuring show tickets and a specially catered dinner. Enjoy a fresh salad and your choice from several entrée options prepared just for you. With all fees, taxes, and service charges included, you’re free to sit back, relax, and savor every moment. Beverages sold separately.
Reserve your seats and dinner in advance online—sales close the day before the show.
Seating begins at 6:00 PM with a fresh salad starter. Dinner is served at 7:00 PM, and the show starts promptly at 7:30 PM.
Cabaret • Enjoy an intimate evening of live music or comedy with plenty of seating, plus à la carte food service before and during the show. Depending on the event, Cabaret shows may be fully seated or feature a dance floor with limited standing room options. If there’s a dance floor, feel free to step on and off while keeping your reserved seat. Be sure to purchase tickets online in advance to secure the best seats, as any remaining tickets will be available at the door while supplies last.
General Admission • There is always a dance floor, and seating on the main floor is limited, but mezzanine upgrades are available for a more elevated experience. Enjoy selections from our à la carte menu, available for food service before or during the show. Tickets can be purchased online in advance or at the door on the day of the event, while supplies last.
To deliver top-tier dining and service, we need to prepare meals in advance, similar to catering. This ensures everything is ready and of the best quality for your experience.
When purchasing tickets, be sure your dinner choices match the number of tickets. Our system currently allows more flexibility, but we’re working on streamlining it to make things easier.
Your ticket includes admission to the show along with a two-course dinner, depending on the event. All fees, taxes, and service charges are also covered in your ticket price, ensuring a seamless experience.
Please note that beverages are sold separately and can be purchased à la carte at the venue.
For added convenience, we recommend setting up a Toast account in advance, allowing you to quickly pay for beverages using our easy QR Code system during the show.
Depending on the event, there may or may not be a dance floor. For Cabaret or Dinner and a Show events, this will be indicated on the seat selection map on each event’s ticketing page. Some Cabaret shows may also offer a limited number of standing room only tickets.
For General Admission events, there is always a dance floor, and limited seating may or may not be available on the main floor, depending on ticket sales. The only guaranteed seating for General Admission events is in the Mezzanine, which can be reserved by upgrading your ticket during purchase.
If you’ve selected a reserved seat or a mezzanine upgrade, you’re not locked into it for the entire night. Feel free to step on and off the dance floor as you like, while keeping your reserved seat available to return to anytime during the event.
After selecting your General Admission ticket, you’ll have the option to upgrade to mezzanine seating for a more elevated experience. Just remember, Add-Ons don’t include admission, so make sure you have a General Admission ticket for entry.
If you change your mind later and want to upgrade, email us at info@thecazbuffalo.com. You can also check with our staff at the venue for last-minute upgrades on the night of the show.
Because we like to keep things easy! No surprises, no extra charges—just a smooth ride from the moment you buy your ticket to the final encore. We’ve taken care of the fees so you can focus on what really matters: the show, the food, and the fun!
All tickets are non-transferable and non-refundable. However, if you’re unable to attend, please reach out to us at info@thecazbuffalo.com. While we cannot guarantee a refund, we may be able to offer a credit for a future event, depending on availability.
Most events at The Caz are 21+, so bring a valid ID to enter. We follow NYS laws closely, meaning anyone who looks under 40 must provide proof of age. Acceptable IDs include a driver’s license, passport, or state-issued ID. If your ID is from a foreign country or raises concerns, we may ask for a second form of identification.
Some shows are open to all ages—please check event details to confirm entry requirements.
We’re all about keeping the night classy at The Caz. There’s no strict dress code, but we kindly ask that you skip anything too casual or unkempt. Dress to match the energy of the night and enjoy the show in style!
You can find us in South Buffalo at 2221 Seneca Street, Buffalo, NY 14210.
For General Admission and Cabaret events, the kitchen and doors open about 90 minutes before the show, usually at 6:30 PM for an 8:00 PM performance. We recommend arriving early to enjoy a meal from our à la carte menu before the show begins.
For Dinner and a Show events, seating typically begins at 6:00 PM, dinner is served at 7:00 PM, and the show begins promptly at 7:30 PM.
You can find the door and show times on the events or calendar page of our website. Keep in mind, times may change, so it’s a good idea to confirm the day of the event.
Absolutely! Take a look at our menu to see what’s available during your visit.
Dinner and a Show: Typically, seating begins at 6pm and your salad course will be served. Dinner is served at 7:00 PM, and the show begins promptly at 7:30 PM.
Cabaret & General Admission: Our à la carte menu is typically available from the time doors open until 9:30 PM when the kitchen closes.
Times may vary by event and will be noted.
You can park in our spacious lot behind the venue, or take advantage of ample street parking in the area.
Yes, ADA seating is available but limited.
For Dinner and a Show and Cabaret events, you can select your seats when purchasing tickets. Seats at tables on the main floor (indicated by those next to small grey boxes) are ADA accessible, with the best options being those closest to the aisles. However, high-top drink rail seats (indicated by those behind the long grey bars) may not be suitable for ADA needs.
For General Admission events, the main floor may have open or limited seating. In these cases, we will work to find the best available location for our ADA guests.
If you have any further questions or special requests, please email us at info@thecazbuffalo.com to ensure we can accommodate you properly.
Only small bags and purses are allowed inside the venue. Backpacks and larger bags are not permitted, except for medical purposes.
Yes, complimentary coat check is available during shows in the fall and winter months. Depending on the event, it may either be attended by staff or self-serve.
Curfews depend on the event, but we’re usually closed by midnight. For specific times, check the event details.
We don’t have a traditional box office, but we do sell tickets to patrons already at an event. That said, your phone is the ultimate box office—buy tickets 24/7 from our website!